http://jobs.supermedia.com/feeds/process-improvement-dallas-tx-jobs/ Custom RSS Feed for process-improvement-dallas-tx-jobs Sun, 26 May 2013 01:16:47 GMT en-us /sites/supermedia/images/header.jpg http://jobs.supermedia.com/feeds/process-improvement-dallas-tx-jobs/ 720 Title: Manager-Payroll Operations
Location: TX - D/Fw Airport - G00DAO
Territory
Description:

This position leads the payroll services function including pay calculation, check processing, tax, disability pay administration, employee transactions, time & attendance administration, and payroll data management. The role ensures successful delivery of payroll services through day-to-day supervision of payroll staff and partners with other HR Services team members to ensure consistent and effective execution of HR processes. Specific objectives include:
Ensures employees are paid accurately and timely
Maintains integrity of all electronic employee data
Ensures compliance with all federal, state, and local taxes and SOX controls

1.Manages a supervisor and team of individual contributors to complete necessary work. Assigns duties/responsibilities and is accountable for achievement of departmental objectives by all subordinates. Selects employees and evaluates performance. Provides ongoing employee development to ensure efficient operation of the function.
2.Ensures payroll is produced on time, accurately and compliant with all federal, state, local, and SOX rules. This includes managing the team that runs the audits, reconciles the payroll file, finds and resolves system problems, and investigates and resolves federal, state, and local tax issues.
3.Manages and designs business oriented workflows related to payroll activities (job changes, separations, new hires, etc.); works with Innovative Delivery, IT, and/or outside consultants to develop and implement solutions.
4.Ensures HR data changes are processed timely and accurately. Manages the team that processes and approves job changes, new hires, compensation changes, and other employee data. This includes handling escalations/questions from vendors, business partners, and management. Resolves and investigates Time and Attendance issues and performs time audits to ensure employees are paid accurately.
5.Works with other groups/teams and vendors to provide data and information. This includes working with vendors to correct errors, provide information or data, resolve escalations, and identify changes/enhancements to systems and interface files required to implement policy, benefit, or labor changes.
6.Manages short-term and long-term disability administration. This includes working with vendors to ensure employees are paid correctly, handle escalations, identify errors, and correct over or under payments
7.Manages administration of garnishments, unemployment verification, union dues, required government reporting, overpayments, and entitlement changes
8.Responsible for identifying functionality, systems and file interface improvements and overseeing implementation of proposed changes. May be self imposed or to accommodate policy, program, benefit, labor or process changes.
9.Provides operational oversight for Staffing Administration tasks, including working with vendor on a day to day basis to manage retained staffing responsibilities.

Requirements

- Knowledge of common HR Management Systems and understanding of data dependencies and downstream impacts of system, policy, Benefits and labor changes

- Knowledge and understanding of federal, state, and local tax requirements

- Excellent listening, interpersonal, written, and oral communication skills; including the ability to facilitate meetings and effectively lead discussions.

- Strong project management skills to effectively lead a team to implement changes to systems and processes

- Knowledge of general accounting and payroll principles

- Demonstrates excellent influencing, conflict management, and negotiation skills to achieve mutually agreeable solutions

- Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another.

- Has a strategic mindset; demonstrating the ability to sort through complex information and focus on the critical few priorities that will drive the biggest improvements

- Effective people management skills including budget, performance, accountability, resources, team dynamics and tactical planning

- Bachelor's degree or equivalent

- 5+ years of related professional experience

SuperMedia is an equal oppportunity employer.

CB1

Job ID 4457
Group Human Resources

]]>Fri, 24 May 2013 05:00:00 GMThttp://jobs.supermedia.com/job/DFw-Airport-Manager-Payroll-Operations-Job-TX/2617559/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.supermedia.com/job/DFw-Airport-Manager-Payroll-Operations-Job-TX/2617559/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title: Coordinator--Customer Service
Location: TX - D/Fw Airport - G00DAO
Territory
Description:

: Strongly support internal Clients (Sales, Marketing, Client/SuperCare etc) via inbound/outbound phone calls, email and instant messenger for all internet advertising products. Display the ability to focus on the Client, excellent customer service skills, exhibit strong communication skills (oral and written) and the ability to build professional relationships. Identify, research, analyze and assist in resolving fulfillment, publishing and technical issues pertaining to accounts and their associated products. Provide thorough account review, processing of order revisions, assist with query explanation and resolution. Provide prepping support from a product, reporting and process standpoint. Ability to adapt quickly to change in a fast paced environment and work well within a Team. Utilize Google/Facebook and YEXT reseller portal to fulfill orders.

Requirements
2-3 Years Customer Service experience within an Inbound/Outbound call center type environment.
Ability to work in a fast paced, ever-changing environment.
Strong organizational skills and the ability to multi-task.
Excellent written and oral communication skills.
Detail oriented.
Strong familiarization with the internet, social media and top search engines.
Flexibility towards responsibilities and job requirements.
Ability to manage their time effectively and prioritize tasks accordingly.
Work well within a team environment as well as an individual contributor.
1-3 years experience with Microsoft office products (Excel, Word).
1-3 years computer experience.
Able to work within operational hours of 7 am -- 8 pm CST.

Customer Service position in a fast paced, every changing environment supporting our internal Sales Organization. Team oriented atmosphere with a focus on providing exceptional customer service, troubleshooting of account issues and ability to make responsible account related decisions.


Supermedia is an equal opportunity employer.

CB2

Job ID 4447
Group Customer Service

]]>Wed, 15 May 2013 05:00:00 GMThttp://jobs.supermedia.com/job/DFw-Airport-Coordinator-Customer-Service-Job-TX/2600604/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.supermedia.com/job/DFw-Airport-Coordinator-Customer-Service-Job-TX/2600604/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title: PPC Account Management
Location: TX - D/Fw Airport - G00DAO
Territory
Description:

Optimization of accounts to meet internal objectives and advertiser's specific metrics
Setup, implementation, and development of PPC campaigns including copywriting and detailed content collection
Responsible for paid search program success through bidding strategies and effective key word management on pay-per-click search engines; manages positioning to meet ROI targets within budgetary constraints
Continually optimize pay-per-click campaigns in Google, Yahoo, MSN and other search engine marketing platforms
Growth and Retention of assigned accounts
Adhere to all trained processes on account management procedures and documentation.
Provides detailed analysis of key metrics and program tracking techniques in order to identify, recommend and implement program changes to increase overall search performance.
Manage campaigns using web reporting and bid management tools
Research and analyze the on-line marketplace to determine the optimal strategy
Act as subject matter expert for analytics tools, provide SEM education/training to business unit and other internal departments.
Presale support to prove value of advertising products and services. Sales support will include both client facing as well as teleconference. Preparation of advertiser proposal recommendation maybe requested as well.

Requirements
Requires greater than 3 - 5 years of directly related job experience in a fast paced high growth environment
Strong interpersonal skills including client facing; ability to communicate and persuade at all management levels and thrive in a cross-functional environment.
Superb verbal and written communication skills
Must be organized and able to multitask.
Excellent analytical and evaluation skills
Self-motivated, innovative, and team player
Expertise in MS Excel, PowerPoint, Access and Word
Must be comfortable in a dynamic, technology environment

Desirable Skills
Prior SEM and account management experience
Experience in managing significant budgets on search engines (Google, MSN, Yahoo).
Hands-on experience with Web Analytic tools
Certified Google & Yahoo Professional
Bachelor's degree, preferably in marketing or advertising.


Supermedia is an equal opportunity employer.

CB2

Job ID 4449
Group Technology

]]>Wed, 15 May 2013 05:00:00 GMThttp://jobs.supermedia.com/job/DFw-Airport-PPC-Account-Management-Job-TX/2600603/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.supermedia.com/job/DFw-Airport-PPC-Account-Management-Job-TX/2600603/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Title: Division Assistant
Location: NY - Albany - 050956
Territory
Description:

Responsible for providing administrative support services to the division sales force including Media Consultants, Sales Managers, Division Manager and the Field Sales Support Supervisor.

* Audit client paperwork to adhere to established quality control guidelines
* Audit forms (i.e. late requests, transmittals etc.) for accuracy and route/follow up to ensure timely turnaround
* Assist Media Consultants with creating and/or changing client listings
* Update sales selling systems to resolve issues if within compliance guidelines
* Assist and/or coordinate keying of larger complex accounts
* Serve as liaison between sales and various other departments such as Marketing, Credit, Customer Service, Sales SuperCare, Graphics etc. to resolve issues as they relate to account processing and product fulfillment
* Follow up with Media Consultants throughout canvasses to ensure all types of queries, unhandled contracts, memos etc. are handled timely
* Utilize various systems to resolve sales issues as they arise
* Provide phone and reception coverage for the division
* Order supplies and directories and maintain stockroom and library
* Back up for other office Division Assistants as needed
* Perform other duties as assigned or requested

Requirements
Knowledge/Skills
* Computer aptitude including MS Office (Word, Excel, PowerPoint and Outlook)
* Internet functionality
* Strong organizational skills as well as ability to prioritize
* Professional communication skills (verbal and written)
* Able to work with a variety of personalities
* Able to listen, perceive and research situations to determine the best course of action to solve problems
* Able to work under pressure to meet deadlines as well as accuracy
* Attention to detail including spelling and grammar

Job ID 4388
Group Clerical/Administrative

]]>Wed, 22 May 2013 07:59:00 GMThttp://jobs.supermedia.com/job/Albany-Division-Assistant-Job-NY-12201/2560799/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.supermedia.com/job/Albany-Division-Assistant-Job-NY-12201/2560799/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS